Return, Replacement or Refund Policy

At Laubbe Design, we care about your satisfaction as a customer of our products and have defined a policy that considers various situations you may face.

Please read further sections to figure out the return, refund and replacement conditions. Also check the warranty conditions disclosed in the page Laubbe Warranty to verify if you are eligible for our warranty.

Replacement

If you have noted a defect to the product or a damage caused by the transportation to your destination, we are sorry for the inconvenient and you are eligible for a replacement within a period of 30 days after the reception of your product, under the conditions foreseen in this policy.

Please contact us by email or phone, we will ask you to kindly send us some details regarding the defect, among others to send us a picture of the defect and/or a brief description, useful for us to inspect the material and authorize your request.

If your replacement request is approved, then the replacement will be processed according to the inventory availability. In case a replacement would only be possible more than 30 days after our inspection, we will inform you about the expected delivery time.

We will notify you of the approval or rejection of the good return for replacement within a period of 15 days maximum.

For the main furniture pieces (lounger wood and metal structure, and side-table), we will require that you to send the product back in its original packaging and locate each part according to the Instruction, exempt of any damage caused by your own usage. The packaging is designed to protect the product for its transportation to the customer and for a potential return by the customer. Products damaged by an improper use will not be replaced.

In case the defect or damage relates to the lounger cushion: this can be sent back in a smaller sealed wrapping following our return instructions.

Once your return is received, we will inspect it to confirm the defect and proceed to the replacement.

In case defects caused by an improper use are identified during our inspection, you will not be eligible for a replacement and we will invoice you the transport costs.

Refunds

You have changed decision and would like to return your Laubbe product, exempt of any damage: within 14 days from the reception of your product a return and refund is possible without justification, under the conditions foreseen in our return instructions. Please contact us by email with the details of your order and we will provide you the return instructions.

Return Instructions require you to send the product back in its original packaging and locate each part according to the Instruction, exempt of any damage. The packaging is designed to protect the product for its transportation to the customer and for a potential return by the customer. Products damaged by an improper use will not be replaced.

Once your return is received, we will inspect it to confirm the defect and proceed to the refund.

In case defects or damages are identified during our inspection, you will not be eligible for a refund and we will charge you the transportation fees.

In all cases, refund will correspond to the amount that you actually paid, independently from prices indicated on our web page or on any other commercial document.

Late or missing refunds

If you haven’t received a refund after the periods mentioned, please first check the bank account that you used for the purchase. Then contact us by email at info@laubbe.com or by phone indicating your name, the order reference and relevant details. We will confirm you if and when a refund has been performed.

There is often some processing time before a refund is posted. If more than a week has passed since the refund processed on our side and you haven’t received it yet on your bank account, please contact us at info@laubbe.com.

Sale items

Regularly priced items are refundable as described in the present policy.

In case of significant price reductions, Laubbe Design may apply stricter refund conditions than in this policy, clearly stated in the sales conditions in the purchase order.

Proper use

Laubbe lounger is meant to lay on it (back-rest, seat and feet-rest below your body) as it is advertised, used by one single person at a time and recline its back-rest with the only movement of your back. It shall not be used improperly as defined in following section.

Laubbe table is meant to be used as a conventional table.

Protect your lounger from adverse weather (intense light, heavy rain, hot and cold temperatures) with the cover you received to avoid cosmetic defects (wood lighting up or drying out). Storage of Laubbe table in same conditions than the lounger (we don’t offer a cover for tables).

Improper use

Defects or damaged goods caused by an inproper use will not be refunded or replaced. For the purpose of illustration we provide examples of improper uses that exclude refunds or reimbursements: Standing of jumping on Laubbe lounger or table, introduced in the water/see/swimming pool. Several persons laying on a Laubbe lounger at the same time. Object falling onto or impacting against Laubbe lounger or table. Laubbe items capsize because of non-levelled or moving ground.

Storage of Laubbe products in adverse weather conditions (examples: in water, under the sun, under freezing temperature) without protection.

Warranty conditions related to potential defects appearing after 30 days and within 3 years are accessible in the Warranty page.