Laubbe Warranty

At Laubbe Design, we care about your satisfaction as a customer of our products and offer you a 3 years warranty as defined in this policy.

In the case you identify damages or defects in the first 30 days after the reception of your goods, please refer to the Return, Replacement or Refund Policy.

After the period of 30 days following the reception of your goods, please refer to the present warranty in case you identify damages or defects to your product.

The warranty applies to potential defects in the lounger mechanism under the condition of a “proper use, assembly and protection” as defined below. The mechanism consists in the set of parts that allow the proper functioning of the lounger, allowing to recline the backrest up and down with the movement of your back, backwards or inward, when laying on the lounger placed on a flat ground.

The warranty also applies to a premature deterioration of the wood and metal parts affecting the lounger functionning or stability within the same period of 3 years after purchase. (see related section)

The warranty does not apply to defects caused by an improper usage. Nor does it apply to the lounger exposure to adverse weather or ambient conditions. The cushions are excluded from the present warranty.

Below sections detail the conditions under which you may be eligible for a production replacement.

Proper use, assembly or protection:

Laubbe lounger is meant to lay on it (back-rest, seat and feet-rest below your body), to be used by one single person at a time, with a maximum weight of 120kg, and to be used as it is advertised: to recline the back-rest up or down with the only movement of your back backwards or inward. The armrests are designed to support the arms of the user and not to lift the lounger. To move the lounge chair, please lift it by the crossbar located at the front legs of the lounge chair and move it using the wheels. Do not use the armrests to move the lounge chair under any circumstances.

Laubbe table is meant to be used as a conventional table.

Example of cases for which the warranty doesn’t apply:

• The product was not assembled according to Laubbe Assembly instructions.
• Cosmetic or mechnical damages caused by an improper use, assembly or protection from adverse weather or ambient.
• For the purpose of illustration we provide examples of improper uses (not exhaustive) that exclude the eligibility for this Warranty:
  • Standing or jumping on Laubbe lounger or table
  • Several persons laying on the lounger at the same time.
  • Object falling onto or impacting against Laubbe lounger or table.
  • Laubbe items capsize because of non-levelled or moving ground.
  • Immersing the lounger in the water.
  • Use of different or additional or less pieces that those received from us for the assembly.
  • Assembly in different sequence or configuration than indicated in the Assembly Instruction.
  • Moving the lounger by lifting or pushing the armrests laterally.

Premature deterioration of the wood and metal parts within a period of 3 years.

We designate here a premature deterioration as a crack in metal part or in the wood that appeared within the first 3 years of your purchase and is affecting the product functionality or stability in the context of a proper use of the furniture. The warranty does not apply to damages or deteriorations caused by an improper use, assembly or protection of your product.

How to proceed in case you are eligible for the warranty ?

Please contact us by email or by phone. We will provide you with Instructions to follow and ask you to provide details to ensure your eligibility. We will review the details of your request within a period of 10 days. If approved (damage not caused by improper use, assembly or protection, product piece covered by the warranty), we will notify you and ask you to return the parts or all the product as indicated.

For the main furnitures (Lounger or side-table): you will be asked to send the product back in its original packaging and locate each part according to the Instruction. The packaging is designed to protect the product for its transportation to the customer and for such case of potential return by the customer.

Once your return is received, we will inspect it to confirm the defect and eligibility for a replacement. In case we conclude in our inspection that the deterioration or damage of the furniture was caused by an improper use, assembly or protection, you will not be eligible for a replacement and we will charge you the transportation costs.

If a replacement is only possible more than 30 days after our inspection, we will inform you about the expected delivery time.

In case the product is discontinued we will proceed to a refund.

In case the product is substituted by a different or similar model, we will offer you to choose between a replacement by a specific product or a refund at the price it was purchased.

We will notify you within a period of 15 days maximum of the approval or rejection of the good replacement that was returned to us.